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How arena21 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you register, deposit via DANA, OVO, or GoPay, and use the lobby, and exactly what you can do about it.

Data You ControlWallet PrivacyAccount SecurityRight to RequestContact Us Directly
arena21 How arena21 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login, registration, and every payment step — including DANA and OVO confirmation requests.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are used in aggregate only — they do not identify you personally.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold at any time.

Access and Correction

You have the right to request a copy of your personal data, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to keep it. Contact support to start the process.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests, correction notices, or deletion queries to our support address. We respond to privacy-related emails within two business days.
Live Chat Open the chat window from your account dashboard to speak with our team directly. Verify your identity with your registered email and we can action most requests in the same session.
Account Settings Some data preferences — marketing communications, session history visibility — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, email address, contact number, and the device details used at registration. Payment method references — such as your GoPay or OVO transaction IDs — are recorded when you make a deposit or withdrawal.

We do not sell your data. We share it only with contracted service providers — payment processors and fraud-detection partners — who handle it strictly under our instructions and for no other purpose.

Contact our support team by email or live chat with your registered account details. We will verify your identity and send your data summary within the timeframe required under applicable law.

Yes. You can request deletion of your personal data by contacting support. Some records — such as transaction history — may be retained where Indonesian law or financial regulations require it.

We use session and functional cookies to keep your account working smoothly. Analytics cookies run in aggregate and do not identify you individually. You can manage cookie preferences through your browser settings.

No. Full wallet credentials are never stored by us. Deposits and withdrawals go through each wallet provider's own secure channel; we receive only the transaction reference number to confirm the payment.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.