Reference

What You Agree To When You Use arena21

These terms set out the rules that apply to every account on arena21 — from how you deposit via DANA, OVO, or GoPay, to how withdrawals are processed and when an account may be restricted.

Account eligibility rulesDANA, OVO, GoPay payment conditionsWithdrawal verification stepsAccount suspension policyJurisdiction-dependent access

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or a specific round result, our support team is the right starting point. Reach us through the channels below and include your account ID, the relevant transaction reference, and the date of the issue so we can pull the correct records quickly.

Live Chat Open the chat widget from any page on arena21 and connect with a support agent directly. Have your account ID ready for faster resolution of terms-related questions.

Email Support Send a detailed message to our support address for account disputes, wallet verification questions, or formal terms inquiries. We respond in the order messages are received.

In-Account Help Log in and go to the Help section inside your account dashboard. Submit a ticket directly linked to your account so our team can review your transaction history alongside your query.

How These Terms Govern Your Account

arena21 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on arena21, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to update these terms when platform conditions, local regulations, or payment-rail requirements change — and we'll notify

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you through your registered contact details when significant updates occur. Your continued use of the account after a notified change means you accept the revised terms. These terms apply to all activity on arena21: deposits made via DANA, OVO, or GoPay; bets placed across slots, live
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casino tables, and sportsbook markets; withdrawals routed back to your registered wallet; and any communication through our support channels. Players in Palembang and elsewhere in Indonesia should note that access to specific features depends on what local law permits at the time of use. We do
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not operate outside eligible regions, and accounts found accessing the platform from restricted areas may be suspended pending review. Wallet deposits via DANA, OVO, and GoPay are subject to the transaction limits and processing conditions set by each e-wallet provider, in addition to our own account
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conditions. We handle disputes according to the process set out in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Practices Under These Terms

arena21 keeps your account data and wallet information under access controls that limit who on our team can view your details. We collect only what we need to process your DANA, OVO, or GoPay transactions, verify your account identity, and maintain records as required. Data is not sold to third parties. Your account security also depends on you — keep your login credentials private and contact support immediately if you suspect unauthorised access.

Data Retention We retain account and transaction records for as long as required by applicable regulations in your region. You may request a copy of your data by contacting support through your verified account.

Wallet Verification When you link a DANA, OVO, or GoPay wallet, we verify that it belongs to the same person as the registered account. Third-party wallets are not accepted under our terms.

Account Access Control Login sessions are monitored for unusual activity. If our system flags a session, your account may be temporarily locked and you will be asked to verify identity before access is restored.

Requesting Changes To update registered details — including your linked wallet or contact information — submit a verified request through in-account Help or email support. Changes take effect after identity confirmation.

Common Questions About These Terms

The questions below cover what we get asked most often about account rules, wallet conditions, and what these terms mean for day-to-day use on arena21.

Access and eligibility depend on local law and vary by region. These terms apply where arena21 is available and permitted — check what is allowed in your area before opening an account.

No. Our terms require that the wallet used for deposits and withdrawals is registered in your own name. Using a third-party wallet will result in a hold on your account pending verification.

We'll notify you via your registered contact details before significant changes take effect. Continuing to use your account after the notified date means you accept the updated terms.

Contact us via Live Chat or in-account Help with your account ID and transaction reference. We review each dispute against the recorded session data before reaching a decision.

Yes. We may suspend or close an account that breaches these terms — including multiple account use, false identity details, or access from a restricted region. You can also request closure yourself through support.

Submit a data request through your in-account Help ticket or by emailing support from your registered address. We will respond after verifying your identity, in line with applicable regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoArena21 Glossary InfoIndonesia Mobile Lobby 504 InfoAbout Us

What You Agree To When You Use arena21

How to Reach Us About These Terms

Account Security and Data Practices Under These Terms

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Indonesia?

02 Can I use someone else's DANA or OVO wallet for my deposits?

03 What happens if arena21 updates these terms?

04 How do I dispute a transaction or a round result?

05 Can my account be closed under these terms?

06 How do I request a copy of my personal data held by arena21?

Terms & Conditions

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